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Shipping & Delivery Policy

Thank you for choosing Hey-Be. We are dedicated to providing you with quality products and a reliable shopping experience. Below are the terms and details that constitute our Shipping Policy.

1. Order Processing & Quality Control

  • Quality Assurance: All items sourced from our manufacturing partners are routed through our fulfillment and quality inspection hub before final dispatch.

  • Handling Time: Orders are typically processed, verified, and packaged within 1–3 business days (Monday to Friday, excluding public holidays).

2. Shipping Destinations & Delivery Estimates

  • Coverage: We currently ship across the entire United Kingdom.

  • Standard UK Delivery Time: Estimated delivery to UK addresses is 7–12 working days from the dispatch date.

  • Shipping Cost: We offer Free Standard UK Delivery on all qualifying orders.

3. Tracking & Order Status

  • Tracking Notification: Once your package is dispatched for international transit and handed to the local UK courier (such as Royal Mail or Hermes/Evri), you will receive a shipping confirmation email containing your tracking link.

  • Status Updates: Please allow 24–48 hours for tracking information to update online after dispatch.

4. Customs, Duties & Taxes

  • No Hidden Fees: All standard prices and delivery terms are calculated to ensure smooth transit into the UK. Customers are not liable for additional unexpected customs duties on standard orders.

5. Contact & Support

  • If your parcel has not arrived within the estimated timeframe or you require assistance with your shipment, please contact our support team at support@hey-be.co.uk.