Terms of service

OVERVIEW Welcome to Hey-Be! The terms “we”, “us” and “our” refer to Hey-Be. Hey-Be operates this store and website, including all information, content, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Hey-Be is powered by Shopify, which provides us with the platform to sell our products and services to you.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. To use the Services, access or browse our online stores, or purchase any products or services offered by us, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information. You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. Hey-Be reserves the right to accept or reject your order for any reason and at its sole discretion. Your order is not accepted until confirmed by Hey-Be. Payment must be processed and received by us before order acceptance. Please review your order carefully before submitting; once accepted, Hey-Be may not be able to accommodate cancellation requests. If your order is not accepted, modified, or cancelled, we will attempt to contact you using the email address, billing address, and/or phone number provided at checkout. Purchased items are subject to return or exchange strictly in accordance with our Refund Policy [LINK]. You represent and warrant that products purchased by you are for your personal or household use, and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless explicitly stated otherwise, advertised prices do not include taxes, shipping, processing, customs, or import fees. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. You agree to provide current, complete and accurate purchase and account information for allİngiltere pazarındaki müşterileriniz için bu kapsamlı Hizmet Şartları (Terms of Service) metninin profesyonel İngilizce çevirisi tam olarak şu şekildedir:

OVERVIEW Welcome to hey-be! “We”, “us” and “our” refer to [seller]. hey-be operates this store and website, including all information, content, features, tools, products, and services available from it to you, the customer ("Services"). hey-be is powered by Shopify to enable us to provide the Services to you. The following terms and conditions and all policies referenced herein (collectively, “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully as they contain important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By accepting these Terms of Service, you represent that you have reached the age of majority in your state or province of residence, and that you give us your consent to allow any of your minor dependents to use the Services on devices owned, purchased, or managed by you. To use the Services, access or browse our online stores, or purchase any products or services offered by us, you may be asked to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information. You are solely responsible for securing your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS We make every effort to represent our products and services as accurately as possible in our online stores. However, please note that colors or product appearance may appear differently on your screen depending on the type of device you use to access the store and your device settings and configuration. We do not warrant that the appearance or quality of any products or services displayed or offered in our online stores will meet your expectations or be identical. All descriptions of products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and we may limit the quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. hey-be reserves the right to accept or reject your order for any reason and at its sole discretion. Your order is not accepted until hey-be confirms that it has been accepted. To be accepted, your payment must be received and processed by us. Please review your order carefully before submitting it, as hey-be may not be able to accommodate cancellation requests once an order has been accepted. If an order is not accepted, is modified, or is cancelled, we will attempt to contact you using the email address, billing address, and/or phone number you provided during checkout. Products you purchase are subject only to our Refund Policy [LINK]. You represent and warrant that the products you purchase are for your personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless explicitly stated otherwise, advertised prices do not include taxes, shipping, handling, customs, or import fees. Prices published in our online stores may differ from prices offered in physical stores or other online or third-party operated stores. From time to time, we may offer promotions on our Services that may affect pricing and are subject to separate Terms and Conditions. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms shall govern. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you supply is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay all charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY We are not responsible for shipping and delivery delays. All delivery times are estimated and not guaranteed. We are not liable for delays caused by the carrier, customs processes, or events beyond our control. Title and risk of loss pass to you upon our delivery of the products to the carrier.

SECTION 6 - INTELLECTUAL PROPERTY Our Services, including all trademarks, brands, text, images, illustrations, graphics, product reviews, video and audio content, and their design, selection, and arrangement, are owned by hey-be, its affiliates, or licensors, and are protected by US and foreign patent, copyright, and other intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services without our prior written consent. Except as expressly provided herein, nothing contained herein shall be construed as conferring any license or right under any patent, trademark, copyright, or other intellectual property of hey-be, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted are reserved by hey-be. The names, logo, product and service names, designs, and slogans of hey-be are trademarks of hey-be or its affiliates or licensors. You must not use such marks without our prior written consent. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS As part of the Services, you may be provided access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the Services (including the release of new tools and resources). Such new features shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS The Services may include materials and hyperlinks provided or operated by third parties (including embedded third-party functions). We are not responsible for examining or evaluating the content or accuracy of any third-party material or websites. If you decide to leave our Services and access these materials or third-party websites, you do so at your own risk. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY [SELLER NOTE: This section properly defines Shopify’s relationship with your store and should not be removed or modified.] hey-be is powered by Shopify, which enables us to provide the Services to you. However, every sale and purchase transaction on our store is made directly with hey-be. By using the Services, you acknowledge and agree that Shopify has no responsibility for any aspect of any sale between you and hey-be, and bears no liability whatsoever, including for any injury, damage, or loss arising from products and services purchased. You hereby release Shopify and its affiliates from any and all claims, damages, and liabilities arising out of or connected with your purchases and transactions with hey-be.

SECTION 10 - PRIVACY POLICY All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK]; additionally, certain personal information may be subject to the Shopify Privacy Policy. By using the Services, you acknowledge that you have read this Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services may be transmitted to and shared with Shopify and third parties, which may be located in countries different from your country of residence, to provide services to you. For details regarding how your personal information is used by us, Shopify, and our business partners, please review our Privacy Policy [LINK].

SECTION 11 - FEEDBACK If you submit, upload, share, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other materials (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, and royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial use. For example, rights under this license include operating, providing, evaluating, developing, improving, and promoting the Services, and fulfilling our obligations and exercising our rights under the Terms of Service. You further represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation (1) to maintain any Feedback in confidence, (2) to pay compensation for any Feedback, or (3) to respond to any Feedback. We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your feedback will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any feedback. You are solely responsible for any feedback you make and their accuracy. We take no responsibility and assume no liability for any feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES You may access and use the Services only for lawful purposes. You may not access or use the Services directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, state, or local regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) to submit false or misleading information; (f) to upload, knowingly receive, download, use, or re-use any material which does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate another person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm hey-be, Shopify, or users of the Services or expose them to liability. Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; (e) use any robot, spider, scraper, data mining or extraction tool, automated device or process, artificial intelligence tools (such as agentic AI), or automated or manual processes to access the Services; or (f) interfere with, circumvent, or disable any security or authorization features, robot exclusion headers, or other measures used to restrict access to the Services. If we determine that you have violated any portion of these Terms, we reserve the right to suspend, disable, or terminate your account at any time without notice.

SECTION 14 - AGENTS 14.1 This section ("Agent Terms") applies if you use, permit, enable, or cause an Agent to access, use, or interact with any Service. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of or at the direction of any person or entity, and that can be operated using a person's device or on their behalf without direct supervision. 14.2 No Agent may access, use, or interact with the Services unless it identifies itself at all times and strictly complies with the requirements set forth in Section 14.4 below. Furthermore, if we request that any Agent not access, use, or interact with any Service, no Agent shall do so. 14.3 We may limit, including through technical measures, how and in what manner any Agent may access, use, and interact with the Services. 14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and explicitly state the Agent's name in the request's user agent string using the format “Agent/[agent name]”; (ii) not conceal or obscure the fact that any access, use, or interaction originates from an Agent, for example by (a) mimicking human behaviors and interaction patterns or (b) completing or bypassing a CAPTCHA or other measures intended to distinguish computer use from humans; (iii) accurately respond to any question or prompt intended to determine whether interactions originate from a human or a computer; (iv) not bypass or otherwise circumvent any measure intended to block, limit, modify, or control an Agent's access to, use of, or interaction with the Services.

SECTION 15 - TERMINATION We may terminate this agreement or your access to the Services (or any part thereof) at any time without notice, entirely at our discretion, and you will remain liable for all amounts due up to and including the date of termination. The following sections shall survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES Information provided on or through the Services is for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. EXCEPT AS EXPRESSLY PROVIDED BY [SELLER], THE SERVICES AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICES ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL [SELLER], OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS OR SHOPIFY AND ITS AFFILIATES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION You agree to indemnify, defend and hold harmless [SELLER], Shopify and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party, or your access to or use of the Services. We will notify you of any such claim; however, any failure to notify you will not relieve you of your obligations except to the extent you are materially prejudiced thereby. We may assume the defense and settlement of any such claims at your expense, including the selection of counsel; provided, however, that we will not settle any claim that imposes a non-monetary obligation on you without your consent, which will not be unreasonably withheld. You agree to cooperate in the defense of any indemnified claims by providing relevant documents.

SECTION 19 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT You may not assign, transfer or delegate these Terms or any of your rights or obligations hereunder, without our prior written consent, and any attempted assignment in violation of this section shall be null and void. We may assign, transfer or delegate our rights and obligations under these Terms, in whole or in part, without restriction and without notice or consent to you.

SECTION 22 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where hey-be has its principal place of business. You and hey-be submit to the personal and exclusive jurisdiction of the courts located within such jurisdiction.

SECTION 23 - HEADINGS The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will provide appropriate notice of any significant changes to these Terms as required by applicable laws, and such changes will be effective on the date specified in the notice. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at support@hey-be.co.uk. Our contact information is posted below:

support@hey-be.co.uk